Employee Handbook: Customer Service I by Marti Michell
Customer Service Employee Handbook by Marti Michell
A must-have training resource for every employee!
Marti Michell shares her hard-earned knowledge and wisdom in her regular FabShop News column, "The Importance of Customer Service". Now those informative articles have been compiled into an easy-to-reference handbook.
This handbook is an essential read for every member of your staff!
- Learn from an industry leader! Use Marti's tips and years of experience to establish and improve customer service expectations in your shop.
- Save time by using proven techniques, tips, and ideas.
- Train employees by incorporating examples, role play ideas, and useful scripts into your training.
- Provide your employees with this must-have training resource needed for building relationships, creating an inviting atmosphere, and cross and suggestive selling.
- Make your shop the place to be and increase sales by offering knock your socks of service!