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Employee Handbook: Customer Service I  by Marti Michell

Employee Handbook: Customer Service I by Marti Michell

$ 49.95

Customer Service Employee Handbook by Marti Michell

A must-have training resource for every employee!

Marti Michell shares her hard-earned knowledge and wisdom in her regular FabShop News column, "The Importance of Customer Service". Now those informative articles have been compiled into an easy-to-reference handbook.

This handbook is an essential read for every member of your staff!

  • Learn from an industry leader! Use Marti's tips and years of experience to establish and improve customer service expectations in your shop.
  • Save time by using proven techniques, tips, and ideas.
  • Train employees by incorporating examples, role play ideas, and useful scripts into your training.
  • Provide your employees with this must-have training resource needed for building relationships, creating an inviting atmosphere, and cross and suggestive selling.
  • Make your shop the place to be and increase sales by offering knock your socks of service!

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