Customer Service Employee Handbook II for Quilt Shops – Marti Michell
$ 59.95
A must-have training resource for every quilt shop employee!
Customer service expert Marti Michell shares innovative, immediately actionable ideas to help you and your staff turn customers into loyal fans of your shop. Her down-to-earth advice on engaging customers and creating a welcoming atmosphere is essential reading for anyone working in a quilt or fabric retail environment.
Topics include:
- Making every customer feel welcome in your shop
- Listening to customers and empathizing with their needs
- Becoming an expert in the products and services you offer
- Building a culture of customer service among your staff
- Staying true to your word
- Being memorable — for the right reasons
Packed with real-world examples, role-play ideas, and useful scripts for situations ranging from engaging shoppers who don't "fit the quilt-shop mold" to handling disgruntled customers.
Members save $20 — select your pricing option above.
