Customer Service Handbook Bundle (Vol. I & II) – Marti Michell
$ 99.95
$ 109.90
Get both Customer Service Handbooks by Marti Michell — and save!
Bundle Volumes I & II of Marti Michell's essential customer service training series for quilt and fabric shop staff. Together, these handbooks cover everything from building a welcoming atmosphere and cross-selling techniques to advanced scripts, role-play scenarios, and handling difficult customers.
What's included across both volumes:
- Proven customer service techniques from industry leader Marti Michell
- Real-world examples, role-play ideas, and ready-to-use scripts
- Strategies for building loyalty, creating an inviting atmosphere, and boosting sales
- Tips for handling difficult customers and shoppers who don't "fit the quilt-shop mold"
Members save — select your pricing option above.
