Customer Service Employee Handbook for Quilt Shops – Marti Michell
$ 49.95
A must-have training resource for every quilt shop employee!
Marti Michell's popular FabShop News column "The Importance of Customer Service" has been compiled into this easy-to-reference handbook — packed with hard-earned wisdom you and your staff can start using immediately.
What you'll gain:
- Learn from an industry leader — use Marti's tips and years of experience to set and improve customer service standards in your shop
- Save time with proven techniques, tips, and ideas you can implement right away
- Train employees using real examples, role-play ideas, and ready-to-use scripts
- Build relationships, create an inviting atmosphere, and master cross-selling and suggestive selling
- Make your shop the place to be — and boost sales with knock-your-socks-off service!
Members save $20 — select your pricing option above.
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